⏳ Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery every step of the way 📦.

Please note: During peak seasons or promotional periods, processing times may be slightly longer.

🌍 Shipping Destinations

We currently ship worldwide 🌎.

If your country does not appear at checkout, feel free to contact us and we’ll be happy to assist 🤍.

📆 Estimated Delivery Time

Delivery times vary based on destination:

  • Singapore: 5–7 business days
  • International: 7–14 business days

These are estimated timeframes and may be affected by customs processing, courier delays, weather conditions, or other unforeseen circumstances.

🔍 Order Tracking

Once your order ships, you’ll receive an email with a tracking number.

Please allow up to 24 hours for tracking information to update after dispatch.

🛃 Customs, Duties & Taxes

For international deliveries, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are not included in our prices and are the responsibility of the customer.

⏱️ Delivery Delays & Exceptions

While we do our best to meet estimated delivery timelines, delays may occasionally occur due to factors beyond our control.

If your order is taking longer than expected, please contact us and we’ll be happy to help 💬.

🔁 Returns & Refunds

For information on returns, exchanges, or refunds, please refer to our Returns & Refunds Policy.

💌 Need Further Help?

If you have any questions about shipping or your order, feel free to contact our support team — we’re always happy to help 🤍.