Quick Policy Summary
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⏱ Return Window
Returns accepted within 30 days of delivery. -
📦 Item Condition
Items must be unused and in original packaging. -
💳 Refund Method
Refunds are issued to the original payment method. -
🕒 Processing Time
Refunds processed within 14 business days.
Return Eligibility
📦 What items are eligible for return?
Items must be unused, in their original condition, and include all parts and packaging. Returns must be requested within the stated return window.
❌ What items are not eligible for return?
We are unable to accept returns for items that show signs of use, damage not caused during shipping, or items marked as final sale.
⏳ How long do I have to request a return?
Return requests must be submitted within 30 days from the date your order was delivered.
🔄 How the Return Process Works
- ✉️ Contact our support team with your order number and reason for return.
- 📦 Once approved, securely pack the item in its original packaging.
- 🚚 Send the item back using the return instructions provided.
- 💳 After inspection, your refund or replacement will be processed.
Refunds & Processing Time
Once we receive and inspect your returned item, refunds will be issued to your original payment method. Please allow 14-21 business days for the refund to appear on your account, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges & Order Issues
🔁 Do you offer exchanges?
If you would like a different item or variant, the fastest option is to return the original item and place a new order.
⚠️ What if my item arrived damaged or defective?
Please contact us within 7 days of delivery with your order number and a clear photo or video showing the issue. We will arrange a replacement or refund as appropriate.
📦 What if I received the wrong or missing item?
If your order is incorrect or incomplete, please contact us as soon as possible so we can resolve the issue promptly.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
🕒 Late or Missing Refunds
I haven’t received my refund yet
Refunds may take additional time to appear depending on your bank or payment provider. Please check your account again before contacting us.
What should I do if my refund is still missing?
If it has been more than 21 business days since your refund was approved, please contact our support team and we will assist you further.